Refund Policy
Last updated: August 22, 2026
Paid tiers are purchased through Paddle.com, our payment processor and merchant of record. This policy governs refunds for those purchases.
1. Scope
This policy applies to paid digital tiers of EOBCheck (Full Report, Complex Bill). It does not apply to the free reconciliation tool, which has no charge.
2. Refund window
If you're not satisfied, you may request a refund within 14 days of purchase. Refund requests for a report that has not yet been meaningfully used or downloaded are eligible for a full refund.
3. How to request a refund
Email support@eobcheck.online with your order or receipt reference and the reason for your request. We aim to respond within 2 business days.
4. Circumstances that may limit a refund
- The paid report was fully generated, downloaded, and used as described at the time of purchase.
- The request is made after the 14-day window described above.
- A pattern suggesting repeated purchase-and-refund of the same or similar reports.
We evaluate these at our discretion and will explain our reasoning if a refund is declined.
5. Processing time
Approved refunds are issued to your original payment method within 5–10 business days, subject to the processing times of our payment processor and your bank or card issuer.
6. Billing disputes and chargebacks
If something looks wrong on your bill, please contact us at support@eobcheck.online first — most issues can be resolved directly and faster than a chargeback with your bank or card issuer.
7. Changes to this policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.