Refund Policy

Last updated: August 22, 2026

Paid tiers are not yet available for purchase. This policy applies once checkout is enabled, and is published in advance so it's visible before anyone buys anything.

1. Scope

This policy applies to paid digital tiers of EOBCheck (currently planned: Full Report, Complex Bill). It does not apply to the free reconciliation tool, which has no charge.

2. Refund window

If you're not satisfied, you may request a refund within 14 days of purchase. Refund requests for a report that has not yet been meaningfully used or downloaded are eligible for a full refund.

3. How to request a refund

Email [your-support-email] with your order or receipt reference and the reason for your request. We aim to respond within 2 business days.

4. Circumstances that may limit a refund

• The paid report was fully generated, downloaded, and used as described at the time of purchase.
• The request is made after the 14-day window described above.
• A pattern suggesting repeated purchase-and-refund of the same or similar reports.

We evaluate these at our discretion and will explain our reasoning if a refund is declined.

5. Processing time

Approved refunds are issued to your original payment method within 5–10 business days, subject to the processing times of our payment processor and your bank or card issuer.

6. Billing disputes and chargebacks

If something looks wrong on your bill, please contact us at [your-support-email] first — most issues can be resolved directly and faster than a chargeback with your bank or card issuer.

7. Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.

8. Contact

[your-support-email]